Customer Service Representative Recruitment in a Top Firm in Lagos

We are seeking a proactive and customer-focused Customer Service Representative to serve as the first point of contact for our clients. The ideal candidate will be responsible for handling customer inquiries, resolving complaints, and ensuring a positive customer experience across all communication channels.

Job Title: Customer Service Representative

Location: Mayland, Lagos

Monthly Salary: 200k 

Employment Type: Full-Time

Key Responsibilities:

* Respond to customer inquiries via phone, email, and other channels

* Resolve customer complaints in a timely and professional manner

* Provide accurate information about products and services

* Maintain detailed records of customer interactions

* Escalate complex issues to the appropriate department

* Follow up with customers to ensure satisfaction

Requirements:

* Minimum of 4+ years’ experience in a customer service role

* B.Sc./HND in Hospitality Management or any related discipline

* Must reside in Ikeja or its environs

* Excellent verbal and written communication skills

* Strong problem-solving and conflict resolution skills

* Proficiency in Microsoft Office and customer service tools

* Ability to work under pressure and manage multiple tasks

* Professional demeanor and strong interpersonal skills

* High level of attention to detail and organizational ability

Interested candidates should forward their application to: hr.aeroreconproductions@gmail.com

Using the job title as the subject line.